The ImageBox

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to the personalised nature of our bespoke products we do not offer refunds unless your item arrives damaged or faulty. Credit notes will be issued in exceptional circumstances.

Poor quality photos are not considered to be faulty. If you have any concern over your photo suitability then please email it to us before you order and we will quality check it for you

To be eligible for a return, your item must be unused and in the same condition that you received it. If you do need to return a damaged item please follow the guidelines below.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and post your item to: The ImageBox, Unit 10 Network Park, Duddeston Mill Road, Saltley  GB B8 1AU.

To return your product, you should mail your product to: The ImageBox, Unit 10 Network Park, Duddeston Mill Road, Saltley  GB B8 1AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. is a trading name of Imagemaster Limited.